[iwar] [fc:IBM's.backup.center.is.buzzing.Disaster.recovery.involves.more.than.just.restoring.data]

From: Fred Cohen (fc@all.net)
Date: 2001-09-24 13:08:51
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Date: Mon, 24 Sep 2001 13:08:51 -0700 (PDT)
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Subject: [iwar] [fc:IBM's.backup.center.is.buzzing.Disaster.recovery.involves.more.than.just.restoring.data]
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IBM's backup center is buzzing Disaster recovery involves more than just restoring data

MSNBC, 9/24/01
<a href="http://www.msnbc.com/news/632945.asp">http://www.msnbc.com/news/632945.asp>

As rescue crews sorted through the rubble at the World Trade Center
site, employees from retail brokerage Tucker Anthony Inc.  were in the
midst of moving to a bucolic setting 40 miles away in the woods of
NewYork state. 

TUCKER ANTHONY had about 300 employees in 1 World Financial Center,
across the street from the two World Trade Center towers that were hit
by hijacked airplanes on Sept.  11 and then collapsed, leaving a total
of more than 6,500 people dead or missing.  In the weeks following the
disaster, the brokerage firm's ability to access critical data and
rebuild its systems underscored the disaster recovery business's
evolution from a simple insurance policy for back-up equipment to one
focusing on highly orchestrated emergency services.  Tucker Anthony
turned to International Business Machines Corp., which has 3,000
employees working on recovery efforts after the attacks in both
Washington D.C.  and the Pentagon, including a team helping federal and
local agencies.  This kind of work, called business continuity and
recovery, is part of IBM's $33 billion global services business, which
has become an increasing percentage of the Armonk, N.Y.-based computer
giant's $88 billion in total revenues in 2000.  In turn, it has made IBM
the envy of some other computer makers, such as Hewlett-Packard Co.  and
Compaq Computer Corp.  Indeed, Hewlett and Compaq said on Sept.  4 that
they would merge in part to beef up their services offering. 

PHONES TO COMPUTERS IBM's disaster recovery team provides a range of
services and hardware, from restoring networks, to laptop and desktop
computers, to providing temporary workspace to shipping out new
replacement equipment, said Todd Gordon, IBM's business continuity and
recovery services general manager.  With many financial customers both
in the World Trade Center and in neighboring buildings, IBM began
fielding calls before the World Trade Center buildings had even
collapsed.  "We got our first call at 9:10," Gordon explained, just 22
minutes after the first plane hit the World Trade Center.  The first
tower toppled within the hour.  As the day went on, customers with
contracts - and those who did not - wanted help with everything from
figuring out how to get in touch with their employees to how to patch
their data back together.  In some cases, he said, the needs were more
dramatic.  It was "Help, I'm out of business.  Do you have a place we
can go?" Gordon said.  For Tucker Anthony, and about two dozen other
companies, that place ended up being IBM's 175,000-square-foot building
in the hills just north of the New York-New Jersey border.  Ever since,
that normally quiet recovery center has been buzzing with adrenaline. 

TUCKER ANTHONY'S NEW HOME Behind one of the doors in the four-story
complex is Tucker Anthony's 600-square-foot suite where the company is
rebuilding its front-office data, including human resources, operations
and accounting records.  A handful of technical employees have made the
trek there for 10 days, but the company hopes to close its make-shift
center and move to a temporary location in downtown Manhattan during the
week of Sept.  24, said Tucker Anthony's Paul Stringer, who heads the
technology operations at the site.  Stringer, who works in the
windowless data room, said the company's recovery plan, set up 4 years
ago, worked as hoped.  The company backed up its data daily and had the
tapes picked up early that morning by data storage firm Iron Mountain
Inc.  "(Iron Mountain) sends the data up to IBM.  We meet them up here. 
They load the tapes and we try to start up transmission services,"
Stringer explained.  I

BM wasn't the only company helping businesses based in the financial
district relocate and reconfigure.  Wayne, Pennsylvania-based SunGard
Data Systems and Rosemont, Illinois-based Comdisco Inc., which recently
filed for banktrupcy, both said they had at least two dozen customers
they were working with after the attacks.  IBM declined to break out
revenues for the business continuity division.  The business is set up
like the insurance business - customers pay monthly fees of $100 a month
to $1 million for a recovery plan.  After the disaster occurs, IBM then
charges a daily fee for using the location, said business continuity and
recovery services general manager Todd Gordon.  Gary Helmig, an analyst
at SoundView Technology says that IBM's emphasis on providing a broad
range of services, including disaster recovery, will benefit the company
going forward.  "Comdisco and a Sungard will be providing recovery
services but they don't provide the total outsourcing of the data
center," Helmig explained. 

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